Frequent questions

Welcome to our Frequently Asked Questions section, where we answer your most common questions about Tickling Children's Clothing. If you don't find the answer you're looking for, don't hesitate to contact us.

Shipping and Delivery Times

Question : What are the shipping times?

Answer : Shipping times may vary depending on your location. As a rule, our orders are processed within 24-48 business hours. For exact shipping details, please see the shipping policies page on our website.

Question : Can I track my order?

Answer : Absolutely! Once your order has been shipped, you will receive a confirmation email with a link to track your package.

Question : Can I change the shipping address after placing the order?

Answer : If you need to change the shipping address, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update the address. However, if your order has already been dispatched, unfortunately we are unable to change the delivery address.

Returns and Exchanges

Question : What should I do if I received a defective or wrong product?

Answer : We are sorry to hear that you received a defective or incorrect product. Please contact us immediately and we will provide you with instructions on how to proceed with the return or exchange of the product.

Question : What is the return policy?

Answer : We accept returns within 30 days of purchase. The product must be unused and in its original packaging. Please note that return shipping costs are the responsibility of the customer.

Payments and Invoicing

Question : What payment methods do you accept?

Answer : We accept payments via credit/debit card (Visa, Mastercard, American Express) and PayPal.

Question : How can I get a copy of my invoice?

Answer : A copy of your invoice will be included with your order. If you need another copy, please contact us and we will be happy to assist you.

Question : What happens if my card is declined during the checkout process?

Answer : If your card is declined during the checkout process, we recommend that you check whether you have entered your card details correctly. If the problem persists, we recommend that you contact your banking institution for further assistance.

For further questions or information, do not hesitate to contact our customer service. We are here to help you. Thank you for choosing Solletico Children's Clothing!